Of course, if you’re looking for a particular term, you can use the new search bar (easily located with a green button at the top of the screen) to search to your heart’s desire.
Then, if you don’t find exactly what you need in one of our articles, you can submit a help ticket request from any screen in the portal, conveniently found in the upper right hand area. Or simply email us from the same location if that is your preference.
Enhancements include all-new categories, which are easy to navigate and group relevant content together for your convenience.
In addition, LiveChat is available for those of you who need instant answers and don’t care to search more in-depth beforehand.
Convert has a new and improved #Support Center https://support.convert.com/hc/en-us Click To Tweet
We care deeply about our users and their businesses. So whether you’re an agency employee, an independent professional, or anyone looking to explore how Convert can help you improve your conversions, we hope our new, completely re-designed Support Center helps you meet your needs and challenges now and into the future.
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We are excited to announce that Convert now has a new and improved support portal. We’ve been listening to your feedback and working diligently behind the scenes to build a brand new, robust, user-friendly area for you to get the help you need. You can ask questions, find answers, and enjoy a re-designed Support Center that will help you and your clients soar.
Finally, you’ll find the option to head over to our Academy in order to gain a deeper understanding of Convert software and CRO as an industry.