In fiscal year 2020, Walmart’s revenue and operating income grew by billion and billion, respectively. The company grew, despite having slightly fewer stores.
Instead, retail companies have kept in-store and ecommerce revenues on separate financial statements. They have not integrated leadership teams, and they have not delivered on the potential benefits omnichannel has promised.
For example, in March 2021, Walmart closed its Supercenter at 71 Technology Drive in Irvine, Calif., because it was “underperforming.” That location is just five and a half miles from the Walmart Supercenter in Foothill Ranch, Calif., a little more than nine miles from another Irvine Supercenter, and within 15 miles of six Walmart Supercenters.
What if there are too many brick-and-mortar retail stores in America? In a particular state? Or in a given neighborhood? If that were the case, store closures would be a “right-sizing.”
Given Walmart’s profit, the net closure of just 13 locations does not suggest retail Armageddon.
Take Walmart, for example. The company had 9.2 billion in revenue for its 2021 fiscal year, which ended on January 31, 2021. That revenue represented a 6.7-percent, billion increase over the prior year.
There could be fewer brick-and-mortar stores in the near future, but they could offer a seamless and frictionless experience.
There were lots of retail bankruptcies in 2020. The Covid-19 pandemic played a part. But the retail industry has been evolving for years. Just because a merchant closes a particular location does not always mean that its business is failing or that there is anything wrong with the industry generally.
Retail ecommerce “has discussed multichannel and omnichannel for the last five-plus years. The idea has been that we don’t really care how our customers shop, how they work with us, how they come to us. We just care about delivering a great experience and getting them to interact with [us]…and ultimately, [to] sell them our products. And while that has been a stated goal, it has been the furthest thing from reality,” said De Datta, who was speaking at a live event for CommerceCo by Practical Ecommerce.
These businesses might represent some of the store closures UBS is predicting. But they are not the only retail model.
Is the number of physical retail locations the best measurement of the industry’s health? Or could 10-percent fewer stores be helpful if the remaining ones were better?
The Walmart Supercenter at 1326 Bush River Road in Columbia, S.C., closed in February 2021 because of its relatively poor financial performance, leaving another 10 Walmarts and Sam’s Clubs in the vicinity.
Could having 10-percent fewer stores be a good thing if the remaining stores were actually better? Photo: Arturo Rey.
Fewer Stores, More Businesses
De Datta believes we are witnessing significant growth in direct-to-consumer brands. Similarly, retail product subscriptions could be on the rise. In each case, fewer physical stores might not mean fewer businesses. This evolution could represent a significant opportunity for ecommerce entrepreneurs.
The pandemic forced changes. During the lockdown, ecommerce boomed, doubling as a percentage of total retail sales, according to De Datta.
What if 80,000 retail stores closed in the next five years, but the overall number of commerce companies increased?
“We have yet even to scratch the surface of the transformation of the retail landscape,” said UBS analyst Michael Lasser in an April 6, 2021, interview with CNBC. UBS and Lasser believe that 80,000 store closures are a baseline and that the number could be higher.
Too Many Physical Stores
A financial services firm has predicted that 80,000 or more physical store locations in the United States are likely to close in the next five years, reducing the total number of American retail outlets by approximately 10 percent.
So how will that many store closures impact the industry? What if, for example, lots of physical stores did close in the next five years, but the ones that remained were better? What if the remaining 90 percent embodied omnichannel commerce?
“Post pandemic, brick-and-mortar will come back, but in a new way that is digital-first,” said Raj De Datta, CEO of Bloomreach, a digital experience platform. Again, retail might simply be changing.
“Historically, retail has been about selling other people’s products,” De Datta said. The companies “that have had a business model of selling other people’s products, without a marketplace and brands of their own, have started to struggle with real estate footprints when you can buy the same product on Amazon or other online merchants.”
But what does that mean?