Optimising customer journeys and the role of smart martech

Join this webinar to hear from Econsultancy Editor Ben Davis, and Coveo Business Lead Ben Wild, as we discuss:
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That may sound deceptively simple, but how easy is it to implement these features as part of a joined-up customer experience?

  • Customer journey mapping
  • Linking up martech
  • If AI and relevance should be the priority for your business

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March 31st 2021, 3pm GMT, 10am EST

In the summer of 2020, consultant, Dan Barker, wrote that ”…nebulous, and in some cases meaningless, talk of ‘AI’ has been replaced by (at least for now) its outcome: processes & algorithms built into tools, to quietly improve your results…”

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