Elsewhere, Camila Diaz will speak to the role of empathy in business innovation at Moonpig, and Vistaprint UK & Ireland’s Emily Shirley will discuss understanding customer needs in 2021, together with Zurich’s Monika Schulze and easyHotel’s Rav Dhaliwal.
Highlights include a dive into the subject of ‘Retail-tainment in China’ from Alibaba Group’s Miriam Figueiredo; a discussion on earning customer trust, featuring Dyson’s Sophie Dufouleur and Starling Bank’s Rachel Kerron; and a far-reaching look at the future of CX, which will feature TSB’s Emma Stacey and be chaired by Xeim Managing Director Richard Robinson.
Following on from a successful virtual event in December 2020, ‘Riding the Ecommerce Wave’, Econsultancy Live is returning in April 2021 with a close look at customer experience (CX), its importance, and its future.
Early bird tickets are on sale until 1st April, while group and annual passes are also available that will allow you to save money on bulk bookings and future Econsultancy live events. Visit the Econsultancy Live website to book your ticket and explore the full agenda.
“We’ve brought together an amazing lineup of speakers and experts to tackle those tough CX questions and give you all the insight and information you need to take on the challenges in the year ahead.”
“Customer experience has been a mega-trend over the last few years – accelerated by coronavirus, where we’re not just dealing with the shift to digital, but omnichannel and hybrid. Understanding the complexity around those journeys and delivering against our customers’ needs is more important than ever,” says Econsultancy founder Ashley Friedlein.
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