Google Smart Shopping Campaigns: Performance, Pros & Cons, and When to Use [2021 Update]

“Smart Shopping Campaigns optimize based on real-time signals, like the user’s query, time of day and device, to show your products to customers who are more likely to buy and spend more.”
Results varied strongly by client, and in one case we found Display placement clicks to account for more than 78% of total Smart Shopping ad clicks.

  • Google Search Network
  • Google Display Network
  • YouTube
  • Gmail

“GoDaddy users will be able to build Smart Shopping campaigns within their GoDaddy dashboard, which will enable them to utilize Google’s automated matching tools to get their product listings in front of people who are searching for related items within its apps.”

 

 
For those who do not have the time to set up a full-scale advertising strategy, or the money to pay an expert to do so, this is a way to easily start advertising on Google without much hassle.
Smart Shopping Campaigns may not be the best choice if:

Smart Shopping Isn’t Just Shopping Ads

For a few clients, we’re currently running close to a 50/50 mix, investing half their budget in standard Shopping campaigns, and half in Smart Shopping campaigns.
Although we have seen varying success of these types of campaigns depending on the performance, we have seen in some cases that when using the WISE strategy, our KPIs did improve compared to standard shopping accounts. The lack of data means that advertisers have no ability to set ROAS or CPA goals based on search intent, type of user, type of ad, or type of product, and cannot control where their advertising spend is allocated.
 
For context, automated, or ‘smart’ bidding strategies (this terminology is interchangeable) use machine learning and “a wide range of auction-time signals including device, location, time of day, remarketing list, language, and operating system to capture the unique context of every search”  to automatically set bids based on the likelihood of a search term converting.

  • 14.7% of clicks
  • 15.2% of conversions

Success Story: “Burke Decor boosts results with Smart Shopping campaigns“
The relative margin of each product/brand/product type, so that we can set unique ROAS goals and budget for each grouping.
 
Standard Shopping campaigns still make up the lion’s share of campaigns our teams manage, but interest in Smart Shopping has continued to grow since its debut, for both Tinuiti and our clients.

How Does Smart Shopping Work?

Smart Shopping campaigns provide no search term data and no audience data. The standard reporting Google provides for these campaigns doesn’t even break out performance by Shopping and Display ads—lumping them both together—though Tinuiti has the capabilities to provide this level of detail in proprietary reports for our clients and prospects.

Create a smart shopping campaign
With this said, if you have the time, expertise, and capabilities to run a full-scale advertising approach with Google Ads, then there are other options available that may be a better fit for the majority of your spend thanks to their targeting and measurement capabilities.

 
“Over the past year, we’ve been developing a new playbook to test out these campaigns in ways that align more with our best practices and the best interests of our clients.”
 
Evan Kirkpatrick

What Is Smart Bidding?

These Display ads are often used as remarketing ads. The total data reported on a ‘Smart Shopping’ campaign encompasses the performance across all of these placements and ad types. Google has also recently announced a new partnership with GoDaddy. SocialMediaToday reports: These campaigns are incredibly easy to set up in the Google Ads interface, with advertisers only needing to set a budget, an optional Target ROAS goal, and supply a bit of creative for the Display ad portion in order to get started.

It is also an effective tool for established advertisers to experiment, and test out new features exclusive to Smart Shopping. Whether you have an important promotional event on the near horizon, or simply want to see if Smart Shopping might be the right campaign choice for products that haven’t been performing well in your standard Shopping campaigns, there is plenty of room to strategically test the impact of adding automation and a display component.

 
Smart Shopping gives businesses the ability to generate product listing ads with minimal assets and input required. These campaigns also allow businesses of all sizes and niches to strategically experiment to determine if Smart Shopping ads might outperform standard Shopping ads for thoughtfully selected products, or differing campaign objectives.
Standard Shopping campaigns often make the most sense for the majority of the ads you’re running—while Smart Shopping campaigns could be the perfect fit for specific products and promotions.

The Benefits of Smart Shopping

Easy Set-Up

Here are some examples of segments we used for success:
google smart shopping
Smart Shopping campaigns use ‘maximize conversion value’ automated bidding, which will also take into account your Target ROAS goal if provided.
 
 

smart shopping campaign setup
There are some other key benefits, including the ability to utilize automated bidding strategies and machine learning, but this is not unique to Smart Shopping campaigns; these strategies are available to use in standard Shopping campaigns as well as some of the other campaign types (including Display and Search campaigns).

Ideal for Testing the Impact of Display

Some automated bidding strategies, such as Target ROAS and Target CPA, are available for advertisers to utilize within their standard Shopping campaigns (as well as some of the other campaign types).
Some of the Smart Shopping campaigns we’ve run have achieved client goals and proved to be more effective than standard Shopping ads. Most of these instances involve segmenting products across multiple Smart Shopping campaigns, allowing us to set separate goals for each subset of products.
Across all ‘Smart Shopping’ campaigns that we manage, Display placements accounted for:
“Smart bidding strategies have become much more sophisticated over the years. We’ve seen performance improve and know that these bidding options will only become more important over time, so it’s time to start using them to your advantage and get comfortable with them now rather than later.”

google shopping ads

As Google has increased the amount of time and resources that goes into growing their Smart Shopping capabilities, so has Tinuiti.

Exclusive Features for Smart Shopping Campaigns

We would never recommend simply turning over all your standard campaigns to Smart campaigns—each has their own unique capabilities and features, and neither is something you have to go “all in” on.
“Google doesn’t provide as much transparency about the percentage of traffic they serve on the search results page vs. the Display network, but our team is able to put together a report to get that information for our clients and prospects. Advertisers running Smart Shopping campaigns have been looking at one row, but to isolate how wins or losses in either affected overall performance, you really need two—one for Display and one for Shopping.”

Utilizing advanced strategies, such as an ISO Strategy (which allows us to control bidding based on the type of shopping search term), targeting in-depth audiences within both Display campaigns and Shopping campaigns (using RLSAs), and setting specific budgets and goals based on where in the funnel a user falls, is the suggested approach when advertising Shopping and Display ads.

Mike Wojciechowski
— Josh Brisco, VP of Growth Media at Tinuiti
The benefits of Smart Shopping—and automated bidding specifically—can be utilized in standard Shopping and Display campaigns, while all the benefits of data collection, unique goal setting, and having full control over your advertising efforts that standard Shopping and Display campaigns provide is often too important to lose.
 
Google-Display-Network-targeting

Here’s a breakdown of Smart Shopping Campaign performance data, the pros & cons, and when advertisers should consider using standard Shopping and Display campaigns instead.

 
All signs indicate that growing the capabilities and adoption of Smart Shopping will continue to be a focus for Google as the importance of automation only continues to grow. Familiarizing yourself with these campaigns—and how to make the most of them—is only increasing in importance, as well.

The Disadvantages of Smart Shopping

Smart Shopping campaigns are also a solid choice for new advertisers, or those who do not have the time or money to invest in an advanced advertising strategy. More advanced advertisers will more frequently benefit from the control and additional levers of optimization that can be pulled by using non-Smart Shopping campaigns.
“If a client is preparing for a big sale, there can be a real benefit to adding the reach of the Display network for specific sale products. If you sell swimwear, for example, and you’re running a 40% off promotion, it’s just a different customer experience to only show that strikethrough price on the SERP as opposed to billboarding your product everywhere—on YouTube, on Gmail, on Google Shopping, on the Display network. There’s an advantage to running promotional products in a Smart Shopping campaign—combining the reach, and potentially improving your conversion rate, on both the Display network and the Google Shopping side of things.”
 
The main benefit that is unique to ‘Smart Shopping’ is that it is incredibly easy to set-up and encompasses a number of ad types, enabling advertisers to quickly gain exposure across both the Google Shopping and Display networks.

 
This news follows another recent announcement in May 2021, a collaboration with Shopify.

For advertisers that desire full control over their advertising efforts, data collection, and/or the ability to adjust their advertising strategy based on audience data, search terms data, and product information, Smart Shopping may be less than ideal.
 
Google is actively building out new features that will be exclusive to Smart Shopping campaigns—including video and discovery ads, and new betas for customer acquisition—and has a dedicated development team for the campaign type.
Smart Shopping ad placement examples
Image Source
The price point of a product and whether it’s competitive compared to the market, which allows us to focus spend on products we know to be most competitive in the market at that point in time.
The price point of a product and whether it’s competitive compared to the market, which allows us to focus spend on products we know to be most competitive in the market at that point in time.

  • You want to change your goals based on real-time data
  • The price point of a product and whether it’s competitive compared to the market, which allows us to focus spend on products we know to be most competitive in the market at that point in time.

  • You want to allocate unique budgets to shopping efforts vs retargeting efforts
  • The price point of a product and whether it’s competitive compared to the market, which allows us to focus spend on products we know to be most competitive in the market at that point in time.

  • Collecting search term data is important to you
  • The price point of a product and whether it’s competitive compared to the market, which allows us to focus spend on products we know to be most competitive in the market at that point in time.

  • You have terms you don’t want to advertise towards (Note: Tinuiti does have the ability to add negative keywords for our clients running Smart Shopping campaigns by working directly with Google reps, but this is among our differentiators and not the norm for this campaign type.)
  • The price point of a product and whether it’s competitive compared to the market, which allows us to focus spend on products we know to be most competitive in the market at that point in time.

  • You want to control what creative you advertise, and who you advertise to
  • The price point of a product and whether it’s competitive compared to the market, which allows us to focus spend on products we know to be most competitive in the market at that point in time.

  • You want the ability to adjust your bids at the product level
  • The price point of a product and whether it’s competitive compared to the market, which allows us to focus spend on products we know to be most competitive in the market at that point in time.

    How Should We Advertise Instead?

    The price point of a product and whether it’s competitive compared to the market, which allows us to focus spend on products we know to be most competitive in the market at that point in time.

    Google Smart Shopping Results

    The price point of a product and whether it’s competitive compared to the market, which allows us to focus spend on products we know to be most competitive in the market at that point in time.
    The price point of a product and whether it’s competitive compared to the market, which allows us to focus spend on products we know to be most competitive in the market at that point in time.
    Smart Shopping is an effective tool to help advertisers get started advertising their products on Google.
     
    Smart Shopping campaigns debuted in May 2018, with an overarching goal of simplifying the process of advertising products on the Google Ads platform through ads that operate using automated bidding and dynamic ad placement.
    For example, in one instance when we were trying to improve the efficiency of an account, we saw WISE help cut costs by more than 50%, while reported conversion revenue only saw a 15% decline. In another example in which we wanted to push for more volume, we saw costs actually decrease by 1% while revenue increased by more than 33%. And in one final example, in an account in which a brand was getting 0 traffic regardless of how high we manually set a bid, we were able to increase visibility on this brand to a point where it recently drove 11% of total sales within all Shopping campaigns.
    The recent performance of each product, which we typically segment into four groups—products that are top performers (aka ‘winners’), products we want to increase visibility for, products that have performed poorly and we want to suppress, and then everything else—we call this the WISE strategy.