Parcel Perform is a “delivery experience” platform, providing insights on ecommerce logistics and global package tracking. The company has just released findings from the 2021 peak holiday shopping season in Europe and the United States.
The American Customer Satisfaction Index is an economic indicator of U.S. consumer sentiment based on a nationwide survey wherein respondents rate the products and services they use — including shipping companies (PDF). The index is a 0-100 scale, with 100 being the highest.
Peak Holiday Shopping
The index is a 0-100 scale, with 100 being the highest.
Transit Times
The index is a 0-100 scale, with 100 being the highest.
Customer Satisfaction
—
According to the research, consumers’ purchasing behavior changed due to supply chain disruptions and increased uncertainty around the global pandemic. Parcel volumes in Europe in 2021 for the Black Friday Cyber Monday period (Nov. 22 thru Dec. 12) increased 70% over pre-BFCM levels (Nov. 1 thru Nov. 21) compared to a 94% increase in 2020. The U.S. experienced a 43% increase in parcel volume during the 2021 BFCM period compared to pre-BFCM levels.
