Please describe your job: What do you do? Well, for starters, I am home talking to screens as opposed to being on an airplane and meeting customers and our teams face-to-face. And consequently, my commute to work has dramatically improved.…
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This takes valuable time away from doing things humans are far better at, which is being creative and strategic – those elements that can drive real business value. In 2019, ASOS reported a pre-tax profit fall of 87%. The interim…
Hear Capon speak at Festival of Marketing: Fast Forward, June 7-10th, discussing why customer experience is inseparable from employee experience. Other speakers include Unilever’s Chief Digital & Marketing Officer, Conny Braams; Nestlé CMO, Aude Gandon; and Amazon Studios’ CMO, Ukonwa…
Please describe your job: What do you do? I’ll admit it has taken me a while to embrace Slack fully. Maybe I should write a blog post on the tips and tricks I’ve found that are not obvious, having been…
Copyright © 2022 Centaur Media plc and / or its subsidiaries and licensors. All rights reserved. built by interconnect/it Xeim Limited, Registered in England and Wales with number 05243851Registered office at Econsultancy, Floor M, 10 York Road, London, SE1 7ND
For businesses, accessibility is far too often an afterthought in website design and optimisation. What happens when an organisation treats accessibility like user experience, and builds a transformation around it from the word ‘go’? During the transformation process, in addition…
This is a topic I recently discussed with Christian Selchau-Hansen, the CEO of enterprise software company, Formation.ai. Formation helps large companies connect with their customers, using artificial intelligence and machine learning to deliver personalised offers and experiences that are relevant…
“We didn’t just see lifts on Amazon. There is a ‘halo effect’ on how much demand Amazon creates with this event,” Andy Taylor, Director of Research at Tinuiti said. Tinuiti recently conducted a webinar featuring John Phillips, Director of Strategy…